Privacy Policy — Your Data,
Protected by d999
d999 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and what rights you have over your own data as a player based in Bangladesh.
Six Ways d999 Safeguards Your Privacy
Before you read the full policy, these six principles capture the core standards that guide how d999 handles your personal data at every stage.
Minimal Data Collection
d999 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and the delivery of our gaming services. We do not collect data beyond what is needed for these defined purposes.
Industry-Standard Encryption
All data transmitted between your device and d999's servers is protected by SSL/TLS encryption. Stored sensitive data — including payment information and identity documents — is encrypted at rest using current industry-standard protocols.
No Unauthorised Third-Party Sharing
d999 does not sell, rent, or trade your personal data to any unaffiliated third party. Data is only shared with trusted service providers — such as payment processors and identity verification partners — who are bound by strict confidentiality agreements.
Your Right to Control
You have the right to access, correct, and request deletion of your personal data held by d999 at any time. Requests can be submitted via the platform's live chat or by emailing the d999 privacy team. We respond to all data subject requests within 14 business days.
Defined Retention Periods
d999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure in line with anti-money laundering obligations.
Transparent Cookie Use
d999 uses cookies and similar technologies solely to improve platform performance, remember your preferences, and support fraud prevention. We do not use cookies to build advertising profiles or share browsing behaviour with ad networks.
1 Introduction
This Privacy Policy ("Policy") is issued by d999 ("we", "us", "our") and applies to all personal data collected from individuals ("you", "your") who access or use the d999 platform, website, mobile interface, and any related services available at d999.ws.
d999 recognises that privacy is a fundamental right. We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. This Policy describes in plain, formal English exactly what data we collect, why we collect it, how it is used, and what choices you have.
This Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
2 Data We Collect
d999 collects personal data through several channels, including account registration, identity verification, payment transactions, platform usage, and direct communications with our support team. The categories of data we collect are described below.
2.1 Registration Data
When you create a d999 account, we collect the following information:
- Full legal name as it appears on your government-issued identification.
- Date of birth (to verify you are at least 21 years of age).
- Residential address, including city, district, and postcode within Bangladesh.
- Email address.
- Mobile phone number.
- Username chosen by you.
2.2 Identity Verification (KYC) Data
To comply with our know-your-customer (KYC) obligations, we may collect:
- A copy of a valid government-issued photo identification document (National ID card, passport, or driving licence).
- A document evidencing your residential address, such as a utility bill or bank statement dated within three months.
- A screenshot or statement confirming your payment method is registered in your own name.
2.3 Financial Data
We collect data related to deposits, withdrawals, and betting transactions on the platform, including payment method identifiers (such as bKash or Nagad mobile wallet numbers), transaction amounts in BDT (৳), transaction dates, and transaction reference numbers. We do not store full payment card numbers on our servers.
2.4 Technical & Usage Data
When you use the d999 platform, our systems automatically collect certain technical data, including:
- IP address and approximate geographic location.
- Device type, operating system, and browser version.
- Session timestamps, pages visited, and features used on the platform.
- Referral URL (the page from which you arrived at d999.ws).
- Bet history, game session data, and account activity logs.
2.5 Communications Data
When you contact d999 through live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments, in order to handle your enquiry and improve our service quality.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, email, phone, address | Account sign-up form |
| KYC Data | NID copy, address proof, payment proof | Verification submission |
| Financial Data | bKash number, transaction amount, date | Deposit / withdrawal process |
| Technical Data | IP address, device, browser, session logs | Automatic platform collection |
| Communications Data | Support chat transcripts, emails | Customer support interactions |
3 How We Use Your Data
d999 uses the personal data we collect for the following specific, defined purposes:
- Account administration: Creating and managing your account, verifying your identity, and enabling you to access the full range of d999 services.
- Transaction processing: Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods.
- Regulatory compliance: Fulfilling our obligations under applicable anti-money laundering (AML) rules, including verifying the source of funds and reporting suspicious activity where required.
- Age verification: Confirming that all players are at least 21 years of age in accordance with our eligibility requirements.
- Platform security & fraud prevention: Detecting and preventing unauthorised account access, fraud, bonus abuse, money laundering, and other prohibited activities.
- Customer support: Responding to your queries, complaints, and requests submitted via live chat or email.
- Service improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and to improve the user experience.
- Responsible gaming: Monitoring account activity to identify potential indicators of problem gambling behaviour and delivering responsible gaming interventions where appropriate.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided consent to receive such communications. You may withdraw this consent at any time.
4 Legal Basis for Processing
d999 processes your personal data on the following legal grounds:
- Contractual necessity: Processing is necessary to perform the contract between you and d999 — specifically, to deliver betting and casino services, process payments, and manage your account.
- Legal obligation: Processing is required for compliance with applicable laws, including anti-money laundering regulations and age verification requirements.
- Legitimate interests: Processing is carried out in the legitimate interests of d999, such as fraud prevention, platform security, and improving services, provided those interests are not overridden by your rights and interests.
- Consent: For marketing communications and optional data uses, we rely on your freely given, specific consent. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.
5 Data Sharing & Disclosure
d999 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
5.1 Payment Processors
We share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank to process your deposits and withdrawals. These providers act as independent data controllers for their own services and are subject to their own privacy policies.
5.2 Identity Verification Partners
We may share your KYC documentation with trusted identity verification service providers who assist us in confirming the accuracy of the information you have submitted. These partners are contractually bound to use your data only for verification purposes.
5.3 Game Content Providers
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive certain session-level technical data necessary to deliver their games within the d999 platform. They do not receive your full personal profile.
5.4 Legal & Regulatory Disclosure
d999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of d999, its players, or the public.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of d999's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to the applicable privacy policy.
6 Cookies & Tracking Technologies
d999 uses cookies and similar tracking technologies on our platform. A cookie is a small text file placed on your device by a web server. We use the following categories of cookies:
- Essential cookies: These are strictly necessary for the platform to function. They manage your login session, maintain your account state, and enable core security features. These cookies cannot be disabled without impairing platform functionality.
- Performance cookies: These collect anonymised data about how players navigate the platform — such as which pages are visited most frequently and how long sessions last — to help us improve the user experience.
- Preference cookies: These remember your platform settings, such as display preferences and language choices, so you do not need to re-enter them each session.
- Security cookies: These support fraud detection and prevention by helping us identify unusual or suspicious activity patterns within a session.
d999 does not use advertising or tracking cookies that share your behaviour with third-party ad networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from using certain platform features.
7 Data Security
d999 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption of sensitive stored data, including identity documents and financial records.
- Access controls ensuring that only authorised d999 personnel with a documented need can access personal data.
- Regular internal security reviews and vulnerability assessments of our platform infrastructure.
- Strict data handling procedures for all staff and contractors who interact with personal data.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, d999 will notify affected individuals without undue delay in accordance with applicable obligations.
8 Data Retention
d999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:
- Active accounts: We retain all personal data associated with your account for the full duration of the account's active life.
- Closed accounts: Following account closure, we retain your account data — including registration information, KYC documents, transaction records, and account activity logs — for a minimum of five years to comply with our anti-money laundering and record-keeping obligations.
- Support communications: Records of support interactions are retained for a minimum of two years following the resolution of the relevant enquiry.
- Marketing consent records: Records of your marketing consent or withdrawal of consent are retained for as long as they are relevant to demonstrate compliance.
When personal data is no longer required for any of the above purposes and no legal obligation requires its further retention, d999 will securely delete or anonymise the data in a manner that prevents recovery.
9 Your Rights
As a d999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the d999 privacy team via live chat or by emailing [email protected] with the subject line "Data Subject Request".
- Right of access: You have the right to request a copy of the personal data d999 holds about you, together with information about how it is used.
- Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
- Right to erasure: In certain circumstances, you have the right to request that d999 delete your personal data. Note that this right is subject to our legal retention obligations; we may be unable to delete data that we are required by law to retain.
- Right to restriction of processing: You have the right to request that d999 restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
- Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to object to marketing: You have the right to object at any time to the use of your personal data for direct marketing purposes, including receiving promotional offers from d999.
d999 will respond to all data subject requests within 14 business days of receipt. In complex cases, this period may be extended by a further 14 business days, and we will notify you of any such extension.
10 Children & Minors
The d999 platform is strictly for adults aged 21 and above. d999 does not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that personal data has been collected from a person under 21, we will immediately close the associated account, return any deposits in the account, and permanently delete all data associated with that account.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on d999, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.
21+ Age Requirement. d999 is an adult-only platform. We take our age verification responsibilities seriously and implement multiple controls to prevent access by minors. All new accounts are subject to age verification before withdrawals are processed.
11 Third-Party Links
The d999 platform may contain references to or integrations with third-party services, including game providers and payment processors. While d999 takes reasonable steps to ensure that any third parties with whom we share data maintain appropriate privacy standards, we are not responsible for the privacy practices of independent third-party services.
When you interact directly with a third-party service — such as a payment processor's own interface — that service's own privacy policy will govern the handling of any data you submit to them directly. We encourage you to review the privacy policies of any third-party services you use in connection with your d999 account.
12 Policy Updates
d999 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect your rights or the way we process your data in a significant way — we will provide advance notice by publishing the updated Policy on the d999 platform and, where practicable, by notifying registered players via email at least 14 days before the changes take effect.
The effective date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how d999 protects your data. Continued use of the platform following the effective date of any revision constitutes your acceptance of the updated Policy.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way d999 handles your personal data, please contact our privacy team through any of the following channels:
- Live chat: Available 24 hours a day, 7 days a week via the d999 platform. This is the fastest way to reach us.
- Email: [email protected] — please use the subject line "Privacy Enquiry" for general questions or "Data Subject Request" for formal rights requests. This address is displayed as plain text and is not a clickable link.
d999 is committed to resolving all privacy-related enquiries promptly and fairly. If you submit a formal data subject request, we will acknowledge receipt within two business days and aim to provide a full response within 14 business days.
Questions About Your Account? We Can Help.
If you have questions about how your data is used, or if you want to explore d999's full range of cricket betting, slots, and live casino games, our team is available around the clock. Visit the FAQ for quick answers or log in to access your account directly.